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Privacy notice

We respect your right to privacy.

SolutionOne PTY LTD - Trading as BYOD Store (“we”, “us”, “our”) is committed to safeguarding the privacy of our customers, website visitors, and all individuals whose personal information we handle. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the Privacy and Data Protection Act 2014 (Vic) (PDP Act).

Rationale

This policy outlines how we collect, use, store, disclose, and protect your personal information, and your rights in relation to that information. It reflects our commitment to transparency, accountability, and compliance with all relevant privacy laws.

 Collection of Personal Information

"Personal information" is information we hold which is identifiable as being about you (e.g., name, contact details, email, address).

·       How we collect it: We collect personal information in a variety of ways, including when you interact with us electronically or in person, access our website, register on one of our sites, make a purchase, and when we provide our services to you.

·       Third Parties: We may also collect information from third parties, with your consent or where permitted by law. If we do, we will protect it as set out in this Privacy Policy.

·       Voluntary Information: We may collect additional information at other times, including but not limited to when you provide feedback, information about your personal or business affairs, change your content or email preferences, respond to surveys/promotions, provide financial/credit card information, or communicate with our customer support.

·       Sensitive Information: Sensitive information is only collected with your explicit consent or as required by law.

·       Anonymity: Where practicable, you may interact anonymously or using a pseudonym (e.g., browsing our sites without signing in). However, strictly identifiable services (e.g., placing orders or accessing education pricing) require your identity.

Use and Disclosure

We use your personal information to provide services, process orders, communicate updates, improve our products and services and better understand your needs, and to comply with legal obligations.

·       Communication: We may contact you via telephone, email, SMS, in-app messaging, or mail.

·       Disclosure: We may disclose your information to employees, contractors, professional advisers, agents, insurers, suppliers, or subcontractors as reasonably necessary for the operation of our business.

·       Third Parties: Personal information is only supplied to third parties for service delivery or legal compliance (e.g., law enforcement, regulatory authorities). We do not sell or rent your personal information to third parties.

·       Legal Rights: We may use your personal information to protect the copyright, trademarks, legal rights, property, or safety of Solution One PTY LTD, its customers, or third parties.

·       Overseas Disclosure: Information may be stored or processed outside Australia (e.g., USA, Ireland, Philippines) for cloud hosting or service delivery. We take reasonable steps to ensure that these overseas recipients do not breach the Australian Privacy Principles in relation to your personal information.

·       Business Transfer: If there is a change of control in our business or a sale/transfer of business assets, we reserve the right to transfer our user databases to the extent permissible at law. Any such disclosure to a potential purchaser will be made under a strict confidentiality agreement.

 

Data Security

We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.

·       All staff are trained in privacy and security practices.

·       While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

·       Data Breach: In the event of a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

 Access and Correction

You have the right to request access to, correction of, or deletion of your personal information and user account at any time.

  • How to Request: Please send an email to admin@byodstore.com.au with the subject line "Data Access / Deletion Request."
  • Processing Time: We will process your request within 30 days.
  • Verification: We may ask for verification of identity before processing requests.
  • Deletion: Upon request, we will ensure your personal information is removed from our active databases, subject to any legal obligations we must fulfill (such as retaining tax invoices).
  • Refusal: We may refuse access in limited circumstances as permitted by law as set out in the Privacy Act.

 

Data Retention and Destruction

·       Personal information is retained only as long as necessary for business or legal purposes. When no longer required, information is securely destroyed or de-identified.

 Automated Decision-Making and Profiling

·       Where we use automated decision-making (including AI), we will provide transparency about its use and impact, as required by law.

 Direct Marketing

  • We may use your information for direct marketing with your consent. You may opt out at any time by contacting us directly or using the "unsubscribe" link provided in our email communications.

  

Cookies and Website Analytics

Our websites use cookies and analytics tools to improve user experience. These may collect information such as browser type, operating system, referring URLs, device ID, and IP address. This information is used in an aggregated manner to analyse how people use our sites.

·       Google Analytics: This is installed on our websites. To learn how Google uses your data, please visit: www.google.com/policies/privacy/partners/ .

·       Cookies: You can choose to reject cookies by changing your browser settings, though this may prevent you from taking full advantage of our website features (such as the shopping cart).

 Third Party Sites

  • Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only.
  • Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. We are not responsible for the privacy practices of other such websites.
  • We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.


Complaints and Enquiries

  • If you have a complaint about our privacy practices, please contact us using the details below. We take complaints seriously and will respond promptly.
  • If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the Office of the Victorian Information Commissioner (OVIC) at www.ovic.vic.gov.au.


Changes to This Policy

  • We may update this policy from time to time. Changes will be effective immediately upon posting on our website. Please review regularly for updates. 


Contact Details

SolutionOne PTY LTD Trading as BYOD Store

Last Updated: December 10th, 2025